Returns & Exchanges
Returns and Exchanges
Here at Identity Athletics, we want you to love every piece of apparel! If for any reason, you are unsatisfied with our product, we will happily help you with a return or exchange.
Returns on Apparel
Returns can be completed within 30 days of the purchase date. The product/products must be unused, unwashed, and undamaged. All customers will be responsible for the return shipping, and we highly recommend using a service that provides tracking information. We are not liable for lost or misrouted returns. (The return payment will be processed to the card on file)
Exchanges on Apparel
Exchanges can be completed within 30 days of the purchase date. The product/products must be unused, unwashed, and undamaged. Due to inventory, exchanges for the same product may not always be possible. Shipping will be paid for all exchanges by Identity Athletics. The returned product must be mailed and received within 30 days of the exchange date. If the item is not received within this timeframe, an additional payment will be charged for the product. (International exchanges will not be accepted)
Defective, Damaged, or Incorrect Products
Identity Athletics is committed to providing the best quality products possible. If the item is defective, damaged, or incorrect please don't hesitate to reach out to email@example.com or in the "Contact Us" section of our website.